Introduction

This document describes the "Endless Aisle" feature in Anyware POS, focusing on the backoffice part of the order management process.

Scenarios

"Endless Aisle" in Anyware POS can be setup and used in different kind of ways:

• The most common one: Ordering from store and delivered by the central warehouse.
• Ordering from one store, delivering from another store.

Even though the main purpuose of "Endless Aisle" is to provide access to products not available in the physical store, the end goal must be to minimize the shipment to the end customer to one shipment.

Using online payment methods for this kind of transaction is to be preffered, due to the fact that the actual shipped merchandize will correspond to the amount being captured. In an under delivery scenario, no amount will be captured. However, the easiest way to start is to use the same card payment as in normal store transactions, which means that the total amount will be captured emediately and under delivery will require a refund.

Prerequisites

Each store using the "Endless Aisle" process needs to be setup in Business Central. This is done on the store card.

The fields are explained below:

On top of this proper shipment methods needs to be setup in "Anyware Cloud". Each shipment method corresponds to a fulfillment flow and a sender location. The following fulfillment flows are available:

• Bring Now!
• Warehouse to Home
• Store to Home
• Warehouse to Store
• Store to Store

Walk through

In order to complete a full "Endless Aisle" flow, a number of actions needs to be performed. These actions are described below.

Create an "Endless Aisle" order with card payment in Anyware POS 

An order paid with card in the store is a simple scenario of "Endless Aisle" to implement. To create an endless aisle order from the POS device fulfilled from the central warehouse, follow the steps below:

1. Log in to sales mode.
2. Add products to the cart. Multiple products can be added, where some are physically available and some are not.
3. Click "Order" (Beställ) to display the order form on the device. 
4. Enter the customer address details together with phone number and e-mail address.
5. For each product in the cart, select a shipment method indicating warehouse delivery or physically available.
6. Click "OK" when finished.
7. The payment process starts automatically. Complete the payment through the card terminal.
8. Done!

Create an "Endless Aisle" order with Klarna in Anyware POS 

A more advanced form of "Endless Aisle" is to implement Klarna payment. This will allow for a more streamlined and automatic payment process and reconciliation. To create an endless aisle order from the POS device fulfilled from the central warehouse, follow the steps below:

1. Log in to sales mode.
2. Add products to the cart. Multiple products can be added, where some are physically available and some are not.
3. Click "Klarna: Order" (Klarna: Beställ) to start the order process.
4. Enter the cell phone number to the end customer. Click "OK". 
5. A notification will be displayed on the screen, saying that the customer has received a SMS message from Klarna with instructions on how to complete the purchase.
6. When the customer has completed the purchase, click "Klarna: Status".
7. If the payment was succeeded, the order form will be displayed on the device with prefilled customer details.
8. For each product in the cart, select a shipment method indicating warehouse delivery or physically available.
9. Click "OK" when finished.
10. The total amount of the physically available products will be captured emediately. The rest awaits order fulfillment.
11. Done!

Monitor the "Endless Aisle" order in Business Central

The transactions from the POS device are transfered to "Anyware Cloud" every minute. When available in "Anyware Cloud", they are transfered further to Business Central. This transfer occurs recurrlingly based on the scheduled job in the job queue, normally every 5 minutes. When received in Business Central, the "Endless Aisle" order lines will be identified and a sales order will be created for the POS transaction. Depending on the shipment methods selected on the lines, one or several sales orders will be created for separately fulfillment.

Based on normal warehouse processes and integrations, the sales order will be released to warehouse automatically awaiting fulfillment.